Privacy Policy
1. Introduction
Bundu Bashers PTY LTD trading as Self Drive Adventures (referred to as "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information.
We are Self Drive Adventures of Australia. Our website www.selfdriveadventures.com is the official travel website for our company.
Please read the following information carefully. If you book on behalf of others, you are responsible for ensuring that the others are aware of the content of this Privacy Policy and are in agreement with you supplying their personal data to use to make a booking or enquiry. By making a booking or an enquiry, you agree to the transfer, storage and processing of it as necessary. We will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this privacy policy but if you do not agree with this policy we cannot accept your booking and you should not use this website.
2. What personal information do we collect?
We collect personal information that is reasonably necessary for us to provide our travel services and operate our business. The types of personal information we may collect include:
-
Contact information: Name, address, phone number, email address.
-
Passport and visa details: Passport number, nationality, date of birth, visa information.
-
Travel details: Flight information, accommodation details, tour bookings, travel insurance information.
-
Payment information: Credit card details, bank account details.
-
Health information: Dietary requirements, medical conditions (where necessary for travel arrangements).
-
Website usage information: IP address, browser type, pages visited (collected through cookies and similar technologies).
-
Emergency contact information: Name, relationship, phone number.
-
Other information: Any other information you provide to us during the course of your travel arrangements.
3. How We Collect Personal Information
We usually collect your personal information directly from you during the course of your relationship with us. We will collect this information directly from you unless it is unreasonable or impracticable to do so.
We collect personal information in various ways, including:
-
When you deal with us either in person, by telephone, letter, text or email.
-
Through our website and social media platforms.
-
Directly from you when you book travel, make enquiries, or interact with us.
-
From third-party service providers, such as airlines, hotels, tour operators, and travel insurance providers.
-
When you participate in surveys or promotions.
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g., a family or group booking). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking.
4. Use of Personal Information
We use your personal information for the following purposes:
-
To provide and manage your travel arrangements.
-
To process payments and issue travel documents.
-
To communicate with you about your travel plans and provide customer support.
-
To send you marketing materials and promotional offers.
-
To improve our services and website.
-
To comply with legal and regulatory obligations.
-
To respond to your enquiries and requests.
-
For internal administrative purposes.
5. Disclosure of Personal Information
We may disclose your personal information to:
-
Third-party service providers, such as airlines, hotels, tour operators, local guides and travel insurance providers, to facilitate your travel arrangements.
-
Government agencies and regulatory bodies, as required by law.
-
Our professional advisors, such as lawyers and accountants.
-
Other parties with your consent.
-
Overseas recipients: As we are a travel agency, we will frequently disclose personal information to overseas recipients, for example, to airlines and hotels located in other countries. The countries to which your information may be transferred will depend on your travel itinerary.
-
We do not and will not sell, rent out or trade your personal information.
6. Security of Personal Information
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure.
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information.
For example, the measures we take include:
-
placing confidentiality requirements on our staff members and service providers;
-
destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected; and
-
following security procedures in the storage and disclosure of your personal information to prevent unauthorised access to it; and
-
using secure communication channels on our website such as SSL (“secure sockets layer”) for transmitting data that is sent to us. SSL are industry standard encryption protocols used to protect online transaction channels.
7. Marketing Communications
We may send you marketing communications about our products and services. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
8. Cookies and Website Usage
Our website uses cookies and similar technologies to collect information about your browsing activity. You can control the use of cookies through your browser settings.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Bundu Bashers PTY LTD (T/A Self Drive Adventures)
PO Box 8029
Port Macquarie NSW 2444
Ph 0414 936 292